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IN THIS ISSUE:
The Feed
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Social networking may be hazardous to your job search
The Top 7
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Ways to get the most out of your workday
News In Brief
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Announcements from Copier Careers, Konica Minolta, Oce, IBM, Ricoh, Canon, and Fujitsu
Sound Off
- Our readers respond to last month's poll
Poll-of-the-Month
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Do you feel that you're compensated fairly for your work and your achievements?
Featured Job Listings
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THE FEED
Caution: Social Networking May Be Hazardous To Your Job Search
So, your resume is perfect, your credentials are exemplary, your interview skills are top-notch, and you're still not landing the jobs you're up for? It could be your Facebook page that's bringing you down.
According to a recent survey by Career Builder, nearly half of all employers report that they use social networking sites like Facebook, MySpace, Twitter, and LinkedIn to screen potential employees during background checks. And of these, over one-third report that they've found content that's caused them to eliminate a candidate from the running.
Tom Cooke, president of Learning Outsource Group (www.learningoutsourcegroup.com) and managing principal of Print Management Solutions Group (
www.printmanagementsolutionsgroup.com), advises employers on a variety of issues, including screening and evaluating sales candidates. He, like many others, finds it a useful supplement to traditional background checks. “Just the other day, I Googled a candidate's name, and found information on his social networking profile that was different from what he'd told us on his resume and in an interview,” said Cooke. “So I definitely recommend it to our clients.”
The variety of inappropriate material posted by candidates is staggering. The CareerBuilder survey found that many employers have dismissed candidates for posting provocative photographs, posting content about drinking or using drugs, bad-mouthing previous employers or coworkers, showing poor communication skills, lying about qualifications, making discriminatory comments, and sharing confidential information from a previous employer.
On the bright side, however, 18 percent of employers report that a candidate's social networking activity has made a positive impact that led them to extend a job offer. The bottom line for candidates — and for anyone who participates in social networking activities on the internet — is that these tools can be used in a variety of ways, and can be either beneficial or detrimental to your career development. Perhaps the best way to think about it is to consider your online activity as an extension of your personal brand. If you want to be seen as a professional, then behave like one — both online and off.
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THE TOP 7...
Ways To Get The Most Out Of Your Workday
Tips from the
trenches to keep your copier career on track
If you feel overworked, you're not alone. Last year's Copier Careers Salary Surveys revealed that many copier industry employees are working longer hours than ever before. In 2009, sales managers reported working 55 hours per week on average, service managers reported working 52 hours per week, and service technicians reported working 51 hours per week. But in an economy like this, who's complaining? If you've got a job at all, you can count yourself lucky, and you can bet that your employer is counting on you to keep up the hard work. Here are a few tips to help you make the most of your workday.
- Check your email less frequently. Although checking your email constantly and answering emails the second they arrive in your inbox may feel like it's efficient, it's not. A better tactic is to check your emails once every hour or so, so you can answer several at once.
- Stay organized. A messy desk, briefcase, service vehicle, or took kit is only going to slow you down. If everything is in its place, you won't have to waste time looking for it.
- Take time for breaks. It's easy to get so busy that you think you don't have time for breaks. But you should take them anyway, even if it's only for five minutes. Have a snack, go get a cup of coffee, or go for a quick walk around the block. You'll return feeling more refreshed and better able to focus on your work.
- Get enough sleep. There's nothing like lack of sleep to slow you down and ruin your focus. It can be hard, but try to get to sleep early at least a couple of times a week. You'll feel better and be more productive if you do.
- Use your vacation time. Americans have less vacation time than workers in most other industrialized nations, but a lot of us don't even bother to use the vacation time we do have. Take a break once in awhile — it's important to recharge your batteries to avoid burnout. If you don't feel comfortable leaving work for an entire week, at least take a long weekend every once in awhile.
- Delegate. Are there time-consuming meetings or tasks that could be eliminated from your schedule or performed by someone else in your organization who has more time? Talk to you boss to make sure that you're using your time in the best way possible.
- Stay positive. If you've still got a job in this economy, you're probably doing something right. Working long hours can be tough, but being unemployed is a lot tougher. Keep up the good work.
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NEWS IN BRIEF
Copier Careers Is Now On Twitter!
Follow us at
www.twitter.com/copiercareers.
Konica Minolta and Oce to Terminate Strategic Business Alliance.
Konica Minolta and Oce had previously entered into an agreement to cooperate in selling and developing office and production printing systems. The two companies agreed in February to terminate the existing agreement. For the time being, Konica Minolta will continue to supply its office printing systems to Oce on an OEM basis, and both Konica Minolta and Oce will continue to supply production printing systems to each other on an OEM basis. Both companies will also continue to supply consumables, parts, and service for products already in the market.
IBM and Ricoh Deliver Intelligent Print Monitoring and Management System.
IBM and Ricoh have developed an advanced device and printing management system which infuses office devices with real-time tracking and monitoring to help firms significantly reduce their print-related costs, improve service, and cut back on carbon footprints. Through a licensing agreement with IBM, Ricoh will bundle the new system, which is based on IBM Tivoli software, with its MFPs, making the new systems available for enterprise clients. “This new, enterprise-class system will give our global customers complete visibility across their fleet of printers and MFP devices, helping them to better manage and optimize printing as an office function,” said Hede Nonaka, executive VP of the Marketing & Document Solutions and Services Division of Ricoh Americas Corporation. “The solution will also be a core technology for our Managed Document Services offering.”
Canon and Fujitsu Join Forces on Managed Services.
Canon Inc. and Fujitsu Limited have announced plans to collaborate in offering cloud computing-based managed services for printing and other IT equipment. The services will combine Canon's print management and operations technologies with Fujitsu's cloud-based IT management services to deliver an integrated package of solutions. Until now, Canon and Fujitsu have jointly collaborated in building and operating a variety of systems, such as Internet-based remote maintenance services for printers and multi-function office systems, as well as a license authentication management system for Canon products.
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SOUND OFF: Our readers speak
In our February newsletter, we asked you whether you think Managed Print Services (MPS) creates more challenges for the sales department, the service department, or the back office. With 828 votes, the results were as follows:
MPS creates more challenges for...
The service department: 62% (512 votes)
The sales department: 26% (212 votes)
The back office: 12% (104 votes)
Here's what some of our readers had to say about the issue:
"If other companies are anything like the company I work for, the sales department makes the sale but any issues following the sale (and they are many) get dumped on the service department."
"It's all in the compensation plan. Sales reps will not promote MPS or sell services that do not put dollars in their pockets."
"On the service side, MPS can become a parts and logistical nightmare if it isn't taken seriously."
"I believe that MPS creates challenges for all departments, especially service and the back office. Service techs need to be selective about which accounts/systems to attend to first. The back office will have major problems trying to stay on top of individual accounts and the printers that are in the fleet year after year. I work for a global organization, and if we do eventually manage the millions of printers the company hopes to manage, it could get very scary."
"With the high number of units and clicks and the constant turnover of units in the field, MPS is an administrative nightmare. It's probably the worst thing offices have seen since leases with bundled services."
"Managed print services is a very, very feeble attempt to bring printers into copier thinking and maintenance agreements. It works well only for very large numbers of printers. Service takes the brunt of this program, and the true profits are slim. I haven't seen it work for many years except in extremely large accounts."
"Supporting and billing managed print is and will continue to be the greatest challenge. Cost-per-print is not yet backed up by technology that can support it in any accurate manner."
"As an IT service technician, I'm involved in both pre-sale meter capture and post-sale service support aspects of MPS. I've noticed that at first (particularly in large environments such as college campuses or textile manufacturing) it's difficult for the service technicians to find the output device once a service call has been placed. Plus, depending on the agreement, the machines are serviced at regular intervals such as once a quarter and so on. Service absolutely takes the brunt of the MPS challenges."
"The addition of MPS adds another tool to serve and capture customers. However, a single salesperson can work many prospects in the same amount of time it would take to land one MPS deal. The additional labor hours required to build a plan for a single MPS prospect are quite extensive. Should the MPS deal fail to be signed, it can be devastating to a salesperson."
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POLL OF THE MONTH
Do you believe that you're compensated fairly for your work and your achievements?
1. Yes
2. No
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JOB LISTINGS
We have over 700 jobs currently listed online  Here are just a few of the jobs currently listed:
Sales Representative - Wisconsin/Minnesota 
Field Service Technician - Alaska 
Sales Representative - Mountains of Colorado 
Field Sales Manager - Texas 
Major Account Executive - Texas 
Field Service Technician - Oklahoma 
Sales Representative - Indianapolis, IN 
Field Service Technician - Buffalo, NY 
Sales (territory/major) - North Carolina

Sales Representative - Ventura County, CA 
e-automate power users/Operations - Nationwide 
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Copier Careers®
Minneapolis, MN 55403-3073
PHONE: (888) 733-4868
FAX: (800) 464-3434
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Copyright 2009 Copier Careers.
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