COPIER CAREERS NEWSLETTER


JANUARY 2012 NEWSLETTER
	Happy New Year! With 30 years of experience working for the document imaging industry, Copier Careers is the only recruiter with the resources to find what your dealership needs most: experienced technicians, copier sales representatives, managers, controllers, dispatchers, support staff, and managed print services experts. Our database of qualified copier professionals is the biggest in the business (55,000 strong and growing!) and we're dedicated to helping our clients and our candidates make the best matches possible. Whatever you're looking for, Copier Careers can help you find it. Learn more at www.copiercareers.com or call (888) 733-4868 to talk to one of our recruiters.

IN THIS ISSUE:

The Feed - Skills deficit may be cause of continued high unemployment
The Top 5 - Ways to motivate your employees without money
News In Brief - Announcements from Copier Careers, HP, Global Imaging Systems, CompTIA, and Oce
Sound Off - Our readers respond to last month's poll
Poll-of-the-Month - Will 2012 be a year of strong job growth in the copier industry?
Featured Job Listings

THE FEED
Skills deficit may be cause of continued high unemployment

According to a recent article by Timothy Homan for Bloomberg, unemployment remains high in the United States despite recent signs that the overall job market is improving. The reason, Homan suggests, is that employers are unable to find workers with the right qualifications to fill job openings.

Homan writes: "The housing bust and ensuing financial crisis put people out of work whose skills may not correspond with those needed by the healthcare providers and engineering firms where jobs go wanting."

A survey conducted in May by Milwaukee-based Manpower, Inc. found that 52 percent of companies polled said they were having trouble finding qualified help, a 38-point jump since 2010, when only 14 percent of companies polled said they had difficulty finding qualified workers.

"Employers…struggle to find talent with mission-critical skills," said Manpower executive Jonas Prising in a December statement. "The lack of demand for products and services and the ongoing skills mismatch profoundly impact hiring decisions."

Although the economy has been slowly mending over the past several months, economists are concerned that the shortage of skilled applicants may prevent the unemployment rate from improving and could potentially slow consumer spending.

THE TOP 5... Ways to motivate your employees without money

Tips from the trenches to keep your copier career on track

There’s no question that the best way to attract and retain top copier-industry talent is to show them the money. But if pay raises and big bonuses are simply not feasible this year, there are a few other things managers can do to keep their employees happy and motivated. The top 5:

Don’t criticize, ever. It’s a simple fact that’s way too easy to forget: nobody likes to be told they’re wrong. So how do you improve future performance without pointing out weaknesses or criticizing past mistakes? Try an indirect, conversational approach. Ask your employees whether they solved the problem in the best possible way and what they would do differently if they had a second chance. This way, you’re talking about solutions instead of blaming individuals.
Give praise as often as possible. When you notice employees doing something right, say something. Let them know you appreciate their hard work, their technical skills, their dedication to customer service, their creative approach to problem solving, their team spirit, their time management techniques, or whatever else happens to catch your attention. The more specific, the better: “I’m impressed with the diplomatic way you handled that customer’s problem today” is much more meaningful than "Keep up the good work."
Give small rewards. Just because you can’t afford big rewards doesn’t mean you have to give up small rewards. Little things like event tickets, movie passes, and gift cards can show your employees you appreciate them without breaking the bank. Bonus points for passing these rewards out at unexpected intervals. Sometimes a small gift that surprises you is worth more than a larger reward you’re expecting.
Throw company parties. You don’t have to wait for the holidays to hold a company get-together, and you don’t have to spend a lot of money, either. Birthday parties, picnics, and happy hours are inexpensive, easy ways to show your employees a good time while building friendships and team solidarity.
Harness the power of competition. Without going overboard or becoming too numbers-obsessed, organizing a little friendly competition between fellow employees can help keep work fun. People are wired to enjoy games, and competition can be a great way to keep people in any department motivated, even when the only prize is peer recognition.

NEWS IN BRIEF

Copier Careers Sales Representative Salary Survey Still Available. Our first annual Sales Representative Salary Survey is still available. Read it free online at http://copiercareers.com/salary_surveys.shtml. While you’re there, take a second to participate in our 2012 salary surveys: http://copiercareers.com/salary_survey/salarysurveys_form.shtml.

HP Appoints New Leader of Enterprise Services, U.S. Public Sector. HP has appointed Marilyn Crouther senior vice president and general manager of HP Enterprise Services, U.S. Public Sector region. Crouther is responsible for driving growth in the government IT marketplace. She will manage the delivery of secure, mission-critical technology infrastructure, applications, and business processes to address government priorities, challenges, and policy requirements. "Marilyn is a results-driven executive who will accelerate our efforts in delivering best-in-class services to government clients while maintaining strong client relationships," said John Visentin, executive vice president and general manager, HP Enterprise Services. "Marilyn’s significant experience in federal contracting…makes her ideally placed to achieve these efforts."

Global Imaging Systems Acquires Wisconsin-based Office Products Distributor MBM. Global Imaging Systems, a Xerox Company, has acquired Merizon Group Incorporated, which operates MBM in Appleton, Wisconsin. The acquisition furthers Global Imaging’s strategy of creating a nationwide network of locally-based companies focused on improving document workflow and office efficiency. Earlier this year, Global acquired companies in Iowa, New York, Illinois, Virginia, and Florida. "Since 1956, MBM has been the leading document technology and imaging products company in northeastern Wisconsin," said Fritz Merizon, president of MBM. "This move is all about helping our customers in a way that will benefit them through enhanced access to industry - leading technology backed by a national support network." Merizon will remain president of MBM.

CompTIA Cloud Essentials Targets Growing Need for Cloud Computing Skills. With the use of cloud computing expanding and the demand for information technology workers with cloud skills growing, CompTIA, the nonprofit trade association for the IT industry, has introduced a new specialty certification focused on cloud computing knowledge. CompTIA Cloud Essentials covers a range of cloud computing principles and concepts. The specialty certification was developed in cooperation with ITpreneurs, a provider of competence development solutions for IT best practices. "As use of the cloud expands, the demand for IT workers with cloud computing knowledge grows as well," said Terry Erdle, executive vice president, skills certification, CompTIA. "CompTIA Cloud Essentials is designed to bolster the cloud computing credentials of the IT workforce."

Oce Business Services Introduces Océ PrintExpress Online Print and Distribution Service. Oce Business Services has introduced its Océ PrintExpress online print and distribution service. The new offering has already been deployed at leading healthcare and financial services companies, which require high quality professional print and finishing service along with next-day or on-demand delivery. Océ PrintExpress, which operates 24 hours a day, seven days a week and requires no software besides a web browser, is available in two offerings. The On Demand Print offering enables companies with a deadline to submit print jobs at late as 10pm for next-day delivery. The Publishing Market Place offering enables companies to create an online storefront through which their customers or employees can order print materials when needed. Publishing Market Place can be implemented as a cost or profit center, billing either the company’s or the customer’s account.

SOUND OFF: Our readers speak

Last month, we asked our readers how happy they are in their current jobs. In the final tally, half of the 1,351 respondents reported that they were happy or very happy; one-quarter reported neutral sentiments; and one-quarter said they were unhappy or very unhappy. The numbers broke down like this:

How happy are you in your current job?

Very happy: 8.4% (114 votes)
Happy: 41.2% (557 votes)
Neutral: 26.4% (358 votes)
Unhappy: 17% (230 votes)
Very unhappy: 6.8% (92 votes)

A few reader comments:

“If you are unhappy, move on. Don’t stay at a job where you are unhappy. I interview and hire techs every month. It amazes me that there are any unemployed techs unless they have no self-confidence or desire. The happier you are, the better you will do!”

“After over 27 years with my organization, I can honestly say that I still look forward to going to work most days.”

“All I keep hearing is how this change and that change are good for the company, while my commission payouts keep decreasing.”

“If you are unhappy, call Jessica at Copier Careers and she will get you a better gig. Thanks again, Jess!”

“Our responsibilities seem to grow almost daily, management’s short-sighted obsession with numbers is frequently at odds with what we know is best for the customer, and we’re enduring a multi-year wage freeze and the elimination of our IRA match. In other words, we’re constantly doing more with less.”

“Management treats technicians like clerical workers. It’s all about when we clock in, and nothing else.”

“Overworked and underpaid. It’s starting to get sickening, working for one of these top-heavy corporations. The expectations for technicians are completely unrealistic.”

“Middle management must get a chance to improve the industry with new thoughts and new management styles.”

“Many layoffs in my area and few new hires. My workload has tripled in the past two years. Now I’m on call 24/7, every other week. I make more money in overtime than in regular time.”

“I work for a solid independent dealer in Tampa. Our owner has always done what he says he will do, and the only pay cuts were with upper management. We are continually growing and adding staff—not an easy feat in today’s market!”

“Lower pricing and too much competition affects this industry more every year. With margins and revenues continually dropping, it’s harder to maintain quotas and increase income.”

“If I were selling more and we could tweak some things at my current company, I would bump myself from neutral to happy.”

“I’ve been downsized, collecting unemployment, and hoping that either the state or federal government will now pick up the costs for my continued education. I hope this wasn’t the personal growth or the career and educational opportunities the company promised when they recruited me a few years ago.”

POLL OF THE MONTH

Will 2012 be a year of strong job growth in the copier industry?

1. Yes
2. No
3. It’s too early to tell

Click Here for our Poll of the Month.

JOB LISTINGS

Our Industry is evolving again and only Copier Careers represents top employers on a retained basis. Your career path can have new, exciting and profitable options. Contact Copier Careers to find out about exclusive career opportunities across the country. These positions are not advertised anywhere. You may be surprised to learn about the opportunities that are currently available.

Technician - Newport, AR
Independent dealer looking for OEM trained technician for Newport area.

Technician - Little Rock, AR
Network trained technician needed for the Little Rock area. Specific OEM training is preferred.

Account Executive - Baldwin County, AL
Successful Sales Professionals needed for Baldwin County into Pensacola, FL. Candidate will have the ability to sell the full product line of the independent dealer.

Account Executive - Birmingham, AL
Sales Representative needed for an independent dealer in the Birmingham, AL area.

Technician - Phoenix, AZ
Experienced technician needed for an independent dealer in the Phoenix market. Candidate will work on various types of copiers, printers and plotters. Network training is a plus!

Account Executive - Phoenix, AZ
Successful Account Executive for a branch of a large independent dealer needed in the Phoenix market.

Service Manager - Cerritos, CA
Service Manager with 5-10 years of industry expereince in leading and managing a service department. Candidate will have P&L responsibilities, as well as working directly with the technicians.

Account Executive - Los Angeles, CA
Energetic Sales Professional needed for the LA and Orange County area.

Selling Sales Manager - Los Angeles, CA
Selling Sales Managers needed for LA, Orange and Riverside County for an independent dealer.

Equipment Order Processor - San Bernardino, CA
Equipment Order Processor needed for dealer in the San Bernardino area. Candidate must have strong skills in Microsoft Office as well as preference of working with e-Automate. Candidate will work on processing the equipment orders as well as inventory management.

Technician - San Diego, CA
Technician needed for an independent dealer in San Diego. Specific OEM training is a must.

Technician - San Francisco, CA
OEM trained technician for the San Francisco area. Independent dealer would prefer candidate to have network certification and color training.

Technician - Ventura County, CA
OEM trained and network technician needed for an independent dealer in Ventura and Santa Barbara area.

Account Executive - Breckenridge, CO
Strong and Experienced Sales Representative needed for independent dealer.

Account Executive - Denver, CO
Extremely motivated individual needed for independent dealer. Candidate must have strong work ethic and ability to really hunt down new business as well as maintain current business.

Equipment Order Processor - Washington, DC
The Equipment Order Processor will work the sales team in determining serial numbers, bar codes, reviewing order packets and making sure the process runs smoothly.

Account Executive - Washington, DC
Successful Account Executive needed for Washington DC. Will have small customer base and the ability to really grow the territory for this independent dealer.

Printer Technician - Washington, DC
Printer technician to work for a rapidly growing company in the Washington DC area.

Technician - Washington, DC
OEM trained copier technician needed for large independent dealer throughout the DC area.

Selling Sales Manager - St. Petersburg, FL
Experienced and Successful Sales Professional looking to take the next step in their career and manage a team of individuals while carrying a territory of their own. Proven track record of success is a must.

Account Executive - Macon, GA
Experienced and Successful Sales Representative for independent dealer in Macon area. Candidate will have an existing client base to work with as well as bring in new clients.

Sales Manager - Davenport, IA
Successful and Experienced Sales Manager needed for the Quad Cities.

MPS Manager - Eastern, IA
Highly motivated sales professional in the Waterloo area is needed for a large and successful independent MPS dealer. Candidates will need to have proven record of meeting and exceeding company goals for this position.

Account Executive - Chicago, IL
Successful Sales Professional needed for the Chicagoland area.

Account Executive - Chicago, IL
Successful Sales Professionals needed in and throughout Chicago working for a manufacturer.

Major Account Manager - Vernon Hills, IL
Major Account Representative with proven track record of success in the industry is needed for independent dealer in Vernon Hills (Lake County).

Account Executive - Indianapolis, IN
Sales Professional needed for a manufacturer in the Indianapolis market. Candidate must have strong record of success to qualify. Candidate will have small base territory and ability work with multiple levels of accounts.

Account Executive - Bowling Green, KY
Successful Sales Professional needed for a manufacturer with a proven track record of success.

Account Executive - Lexington, KY
Experienced Sales Representative needed to work a current base of clients as well as hunt for new business.

Logistics Coordinator - Lafayette, LA
Logistics Coordinator needed for independent dealer in Lafayette. Candidate will be responsible for parts and supplies inventory, delivery and overall warehouse. Experience with E-Automate is a plus.

Account Executive - Detroit, MI
Successful Sales Professional needed for the Detroit area. Candidate must have a proven track record of meeting and exceeding goals/quotas.

Account Executive - Duluth, MN
Experienced Account Executive needed for an OEM in the Duluth area. Candidate will have a large base of clients, but also need to gather clients for their territory. Outstanding total earning potential.

Sales Manager - Minneapolis, MN
Independent dealer in the Twin Cities market looking for Successful Sales Professional to build a team for a growing dealership. Candidate must have proven track record of sales success.

Account Executive - Minneapolis, MN
Successful Account Executive needed for an OEM in the Twin Cities. Individual will have a small base of clients, but really need to be a hunter to gather more for their territory. Outstanding total earning potential.

Account Executive - St. Cloud, MN
Experienced Sales Professional needed to manage a territory in St. Cloud market.

Vertical Market Sales Representative - St. Louis, MO
Successful Vertical Sales Representative needed in downtown St. Louis. Candidate must have Prior Litigation Sales expereince to be qualified for this role.

MPS Specialist - St. Louis, MO
MPS Specialist needed for an independent dealer. Candidate will work directly with Sales Representatives to implement Managed Print Services when working with their clients.

Sales Representative - Charlotte, NC
Successful Sales Representative for a dealership in the Charlotte area. Proven track record of success is a must!

Account Executive - Fayetteville, NC
Successful and industry experienced account executive needed for the Fayetteville area. Prior copier sales are needed to qualify for this position.

Technician - Fayetteville, NC
OEM trained technician needed for independent dealer. Candidate must have training on at least 2 of the 3 lines the dealer carries.

Account Executive - Jacksonville, NC
Energetic Sales Representative needed for the Jacksonville market for an independent dealer. Will have a small base of current customers and candidate must have ability to bring in new clients.

Account Executive - Wilmington, NC
Successful and industry experienced account executive needed for the Wilmington area. Prior copier sales is needed to qualify for this position.

Account Executive - Winston-Salem, NC
Success Sales Representative for the Winston-Salem area to work for an independent dealer.

Technician - Lincoln, NE
OEM trained technician needed for the Lincoln area.

National Account Manager - Northern NJ
Experienced National Account Manager needed for the Bergen and Morris County area.

Technician - Central and Northern, NJ
OEM Trained technician needed for independent dealer throughout central and northern New Jersey. Networking training is a plus along with specific OEM training.

Account Executive - Albany, NY
Experienced and Successful Sales Representative needed to work for a manufacturer in the Albany market. Territory is a hunter position so candidate must have a track record of successful start up.

Sales Manager - Albany, NY
Experienced and Successful Sales Professional looking to take their career in the next direction and become a Sales Manager.

Account Executive - Buffalo, NY
Successful sales representative working for an OEM in the Buffalo area. Candidate must be a hunter with a proven track record of success.

Account Executive - Long Island, NY
Successful Account Executive for the Long Island area. Will have access to existing customer base. Extremely unique opportunity.

Technician - Manhattan, NY
OEM trained technician needed for the Manhattan area. Networking ability is a plus.

Account Executive - Newburgh, NY
Experienced Account Executive needed for an OEM in the Newburgh area. Candidate will have a large base of clients, but also need to gather clients for their territory. Outstanding total earning potential.

Account Executive - Cincinnati, OH
Experienced and Successful Sales Representative needed for an OEM for the Cincinnati area.

Account Executive - Columbus, OH
Successful Sales Representative to build a territory in the Columbus market.

Account Executive - Dayton, OH
Experienced Account Executive for a nation leading dealer throughout the state of OH. There will be an existing base of business and candidate will have to create more opportunity.

Account Executive - Tulsa, OK
Successful Sales Representative needed for the Tulsa market. Candidate will work for an established independent dealer. Proven track record of success is a must.

Technician - Tulsa, OK
Independent dealer looking for OEM trained technician. Salary will be determined based on what machines certified on as well as networking capability.

Senior Account Executive - Philadelphia, PA
Senior Account Executive needed for Independent dealer. Proven track record of success is a must.

Technician - Philadelphia, PA
Experienced OEM trained technician to work on both copiers and printers throughout the Philadelphia area. Network training is a plus.

Selling Sales Manager - Sioux Falls, SD
Successful Selling Sales Manager needed to manage a territory as well as a team of highly motivated sales representatives.

Sales Representative - Austin, TX
Successful Sales Representative to work for an Independent Dealer in the Austin area.

Technician - Conroe, TX
Looking for entry level technician for independent dealer. Must have some expereince in the industry as well as good communication skills.

Technician - Corpus Christi, TX
OEM and Network Trained technician for an independent dealer in Corpus Christi.

Account Executive - Houston, TX
Successful Sales Professional needed for an independent dealer in the Houston market. A true hunter is needed for this position.

Selling Sales Manager - Houston, TX
Successful Sales Representative with a proven track record of success needed for an independent dealer in the Houston area. Candidate has ability to build a team and carry a territory of their own.

Technician - Longview, TX
OEM trained technician needed for independent dealer in Longview. Candidate will have large territory to cover so experience is a must.

Service Manager - McLean, VA
Service Manager needed for an Independent Dealer in the VA and DC market. Candidate will be responsible for multiple technicians and knowledge of OMD and e-Automate is a plus. Must have direct expereince in managing a service department that has grown considerably over the past couple of years.

Account Executive - Salem, VA
Successful Sales Representative to work for an independent dealer in Salem. Territory will include some regular and major accounts as well as require bringing in new clients.

Account Executive - Spokane, WA
Experienced Account Executive needed for an OEM in the Spokane area. Candidate will have a small base of clients, but will need to gather clients for their territory. Outstanding total earning potential.

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FAX: (800) 464-3434

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